To get the latest firmware upgraded on to your box you need to send the box to us. As this upgrade requires special tools and software therefore can only be upgraded by us.
Please make sure box you are sending is genuine OPENBOX as clones can’t be upgraded. If you have more than 1 box to upgrade then best thing to do is send all the receivers together to us and just pay for same price of single postage up to 30kg (England and Wales only) postage instead of paying postage separetly for each box which will cost you a lot more.
Upgrade cost: £8 each Box plus return postage
Normally we charge £6 for return postage nationwide but may ask for additional postage charges for ‘special domestic regions’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland. Please also note that delivery time may vary and can take longer than expected.
Postage to EU will be £12 for single box and £20 for more than 1kg.
As we have to send all the payment charged against activation of new firmware to the manufacturer and we are not keeping anything for ourselves therefore we won’t be able to accept PayPal payments. Only cash or bank transfers.
Please note new firmware will only add Xtreamcode app to the box. There will be no subscription included. You have to get your own subscription.
We don’t ask for the payment upfront. As soon box is ready we will contact you with payment details.
Address to send:
Please send receiver only (no accessories) to address below:
EOPENBOX TV Limited
10 King Edward Buildings
Bury Old Road
Please make sure to send your full return address along with your contact number and email address with the box. Please do not forget to include box menu password/PIN if you have setup one. Your contact number and email address will be used to request the payment and without having valid contact number and email address we will not be able to process your upgrade request and without any return postage payment we will be unable to dispatch your item back to you.
As soon box is ready we will contact you with payment details.
Please make sure box you are sending is genuine OPENBOX as clones can’t be upgraded.